Refund Policy
Last updated: November 9, 2026
1. 14-Day Refund Guarantee
If you purchase SurfaceScan Pro ($5/month) and find that it does not fit your workflow, you may request a full refund within 14 calendar days of the initial payment or renewal transaction date.
2. Subscription Cancellations
You may cancel an active recurring subscription at any time prior to the next billing date. When a subscription is cancelled, no future charges are made and your SurfaceScan Pro entitlements (50 monitored domains and 120 req/min Personal API limits) remain active through the end of the already-paid 30-day cycle.
3. Exceptions & Fair Use
Refunds are always issued in full for duplicate charges, billing errors, or technical failures where Pro access was not provisioned. We reserve the right to decline repeat refund requests submitted after sustained excessive API usage or account termination for abuse under our Terms of Use.
4. Refund Processing by Payment Method
- Cards, Apple Pay & Google Pay (Dodo Payments): Refunds are returned to your original payment method and typically appear within 5–10 business days depending on your issuing bank.
- Telegram Stars (XTR): Verified refunds for Stars purchases are refunded back to your Telegram Stars balance where supported by Telegram's transaction API.
When a refund is issued, your account automatically reverts to the Free plan (3 watchlist domains, 30 req/min API quota).
5. How to Request a Refund
Before opening a bank dispute or chargeback, please contact us directly so we can resolve your request promptly. Include the email address or Telegram handle tied to your SurfaceScan account and your transaction or payment ID (pay_... or SS-...):
Email [email protected] or submit a note on our Contact Page.